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Home > Troubleshooting > Why can't I connect to the Internet?
Why can't I connect to the Internet?
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There are a few reasons why you wouldn’t be able to connect to the Internet, but only a few that are related to your VPN. Follow the below steps to see if your VPN is preventing your device from connecting to the Internet.


  1. Check your Kill Switch. If you have your VPN Kill Switch on and aren’t connected to a PrivadoVPN server. This is working as intended. You can fix this issue by either turning off your Kill Switch or connecting to the PrivadoVPN network. We recommend connecting to a VPN server so your data remains private.

  2. Reconnect to the network. The server that you’re on might be non responsive for any number of reasons. Try disconnecting from the network and immediately reconnecting to the same geographic location. This should change you to another, active server.

  3. Change your VPN protocol. There may be a connection error associated with a particular VPN protocol. By changing your VPN protocol, you will be subject to different connection rules which might solve the issue. 

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