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This guide is for installation and use of the PrivadoVPN Android app on Google Play:
After installation, open the app and you will be presented with the login screen where you will enter your PrivadoVPN username & password:
Once logged in you will see the Server Connection Screen:
From here you may tap the keyhole to connect to the 'Best Available' location for your current connection/location. This will be the fastest and easiest way to secure your connection with the PrivadoVPN app and is the recommended connection process by our Support Team.
Account & App Settings Menu
Tapping the hamburger (3 bars) icon in the top right will take you to the Account & App Settings Menu.
Here you will see the Account, Settings and Logout options:
Account
Shows the username of the account that is currently logged in:
Settings
The Settings area will show the Auto Start, Auto Connect, VPN Protocol settings, provide Diagnostics Menu access and show the current App version:
Auto Start
When enabled, the App will automatically start when the device is powered on. (Enabled/Disabled):
Auto Connect
Enabling this will force the App to automatically connect to the selected option.
- Best Location – the best available server based on your current network environment.
- Previously saved location – the last server that you successfully connected to.
- Random – Randomly selected server based on the servers currently available.
VPN Protocol
Here you can change the VPN protocol options for the App.
Automatic - The PrivadoVPN APP will choose the best protocol for your current network environment.
IKEv2 - The best option for both speed and security and is recommended for most network conditions.
OpenVPN - This protocol can be used when a certain protocol (TCP/UDP) and/or port is needed to ensure connection.
OpenVPN Protocol - UDP is considered the best for speed for OpenVPN, however, TCP is an option as well:
OpenVPN Port(s) – 1194 is the default port used for UDP/TCP connection, however, any available port can be selected:
Scramble – Enabling this will scramble the OpenVPN connection so network/data providers do not see the data passed as OpenVPN data. This is useful in network environments that have restrictions on OpenVPN traffic/ports:
Diagnostics
The Diagnostics Screen is used to view the connection log and/or for troubleshooting with our Support Team:
Tap the ‘Copy LOG’ button to copy the log to send in messages and/or save to your device (NOTE: you will see ‘Copied to clipboard’ at the bottom of the screen when copied):
The “Share file” button is used to send the log.txt file using Apps installed on your device:
If you have any further questions or concerns, feel free to reach out to us via our Support Form at https://support.privadovpn.com/new
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