Identify installed AV engines
We recommend using the SecuritySoftView tool to display all Antivirus, Antispyware, and Firewall programs currently installed on your system and registered in the Windows security center. You can download the utility here: After you download and unpack the archive, run the SecuritySoftView.exe file. If…
Privado Sentry for Android
Privado Sentry is already included in the Android PrivadoVPN app. See How to install PrivadoVPN on Android if you need to install the app. 1. After you install and run the app, enter your account Username and Password; next switch to the "Sentry" tab: 2. The app will begin to install the latest antivirus dat…
Privado Sentry for Windows
***Privado Sentry ™ is available for Windows 10 and above. Privado Sentry Installation Guide Privado Sentry Settings Uninstall or Reinstall Privado Sentry Privado Sentry Installation Guide 1. Download the Privado Sentry .exe file and locate it in your browser’s downloads folder. 2. Right-click on t…
Connectivity Issues
Please check below the most frequent reasons for the VPN connectivity issues and how to fix them on each device. * Change your default VPN protocol. * Change your default VPN server. * Check your antivirus software or firewall. * Uninstall all third-party VPN applications and reinstall the Privado app. * Send…
