1. You can reset your password using our 'Forgot Your Password?' page https://app.privado.live/en/forgot-password. The reset can be done using your username or registered email address. The code for resetting your password will be sent right to your registered email address: 

2. If you do not see our email arriving in the next few minutes, please remember to check your spam folder. Once you receive the email, copy or memorize the received code: 

4.  Enter the code from the email; then enter your new password, confirm it, and hit 'Save Password':

5. You can now proceed to the Privado app login as well. If you need to change your password in the future, click 'Change password' inside your Amin area: 

If you still need help or have questions, please send us a message at https://support.privado.live/new.
We are happy to help!