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Before you cancel
We greatly appreciate your business and want to ensure you get the most out of your PrivadoVPN account. Many VPN issues can be easily resolved with just a few clicks. Please take a moment to review these quick steps to troubleshoot the most common VPN issues across all devices:
- Need help connecting from a country with Internet restrictions and censorship
- Need help setting up our app on any device and see how it works
- Need help with the username and password
- Need help with connectivity issues
- Need help accessing channels or websites
- Slow speeds
If you need more help, please get in touch with our team; we will gladly assist you.
How to Cancel the Account
1. If you still prefer to cancel your account, you can do it online from your Admin area: https://app.privado.live/en/admin-panel and scroll down to 'Cancel Account' tab:
2. If you would like to contact us for help, please select Option 1 'Contact Support'. If you prefer to proceed with account deactivation, select Option 2 'Continue Cancellation':
3. Specify the cancellation reason to help us understand how we can improve your experience in the future, and click 'Cancel Subscription':
4. If there are any active promotions available, you may also qualify for a discount. If you’d rather not take advantage of this offer, simply click 'Continue Cancellation':
5. You will see the 'Cancellation Confirmed' message with the date of your subscription closure.
Refund
If you’re still within the refund guarantee period and would like to opt for an immediate cancellation and refund, please click the link below:
Partner accounts
If you received a PrivadoVPN activation token from one of our preferred partners, please contact the Partners' Support Team or cancel your VPN add-on through the partner admin panel.
